Zimmer heating and cooling
CRYO WARRANTY OVERVIEW and FAQs
Zimmer MedizinSystems provides factory service for units covered by warranty.
Cryo 5 – One Year limited warranty
Cryo 6 – Two Years limited warranty
Cryo Mini – One Year limited warranty
EXTENDED WARRANTY – coverage available for $995 per year. Please call to determine if your device qualifies.
Whenever possible we will attempt to provide a loaner unit to our warranty clients within 48 hours (weekends excluded).
Our office is located in Irvine, California. Office hours are Monday through Thursday, 7:30 AM to 4:30 PM (PST) and Friday, 7:30 AM to 4:00 PM (PST). Please call us toll free at (800) 327-3576 or (949) 727-3356. Our fax number
is (949) 727-2154.
Please have your serial number available when calling Cryo Technical Support. We can then look up the age of your unit. Serial numbers are located on the back of the unit (near the power cord). Cryo Service Support is available for $125 per hour.
Cryo General Recommendations
The Cryo air intake filter (metal screen on back of unit) needs 12” to 18” of free space to effectively draw room air. Do not place Cryo unit up against a wall or curtain that may restrict air flow and reduce cooling efficiency. Do not operate unit near a heat source. Laser device heat outflow and or heating ducts may generate heat that if located close to the Cryo air intake will reduce performance.